Paw & Palace
Private Pet Care | Property Oversight
Travel with Peace of Mind Every Time
Paw & Palace
Private Pet Care | Property Oversight
Travel with Peace of Mind Every Time
About Us
Our Story
Built for Travelers Who Expect More
Paw & Palace Concierge provides private pet care, property oversight, and travel support for guests staying in Miami’s luxury hotels, villas, penthouses, and private residences—while also serving local families, seasonal residents, and professionals who want trusted care at home or while traveling.
Created by a frequent traveler and lifelong pet owner, Paw & Palace Concierge was built to solve a simple problem: affluent clients deserve better options than traditional boarding, dog walking apps, or leaving pets alone.
From private transportation and on-property pet attendants to customized care at our Miami Shores location or in your home, every service is designed to create a calm, consistent experience that feels like a trusted extension of home.
Peace of Mind Every Time.
Welcome to Paw & Palace Concierge.
With care,
Heather R. Hayes
Owner & Founder
Concierge Pet Care
Our Services
Private Care Designed Around How You Travel
Whether you're visiting Miami, leaving town, enjoying a day out, or managing a luxury property, Paw & Palace Concierge provides private pet care solutions that allow you to move freely—without worrying about your pets, home, or changing travel plans.
Every service is intentionally customized while maintaining the consistency, discretion, and elevated standards our clients expect.
Don't leave your pets, property or plans to chance.
Travel freely knowing everything at home is handled with consistency, discretion, and exceptional care.
Our Peace of Mind Every Time Promise™
Every care experience is designed to feel seamless, calm, and highly personalized—so you can fully enjoy your time away knowing your pets and property are in trusted hands.
Our signature seamless five-step experience is designed to ensure your pets, property, and travel plans are handled with consistency, discretion, and exceptional care every time.
Every Private Care Experience Includes:
• Pet CPR & First Aid Certified Care
• Experience supporting senior pets and complex medical needs
• Optional pet massage and bodywork
• Separation anxiety support and routine continuation
• Personalized enrichment, exercise, and companionship
• Real-time updates and consistent communication
• Calm, private environments with intentionally limited capacity
Private Pet Attendant (On-Property Care)
Perfect for guests staying in hotels, vacation homes, villas, yachts, or private residences who want their pets cared for while enjoying dinners, events, meetings, beach days, or nightlife.
Available from 45 minutes to 8+ hours
Includes:
- Walks
- Feeding
- Play & companionship
- Training support
- Medication administration
- Routine continuation
- Real-time updates
Starting at $75 per visit
Private Transportation + Off-Property Care
For clients who prefer their pets enjoy a private experience at our Miami Shores location while they’re away.
Includes:
- Half Day - Overnight
- Pickup & drop-off if needed
- Secure private garden access
- Indoor climate-controlled enrichment suite
- One-on-one care
- Structured rest & play
- Calm home environment
- Exclusive residence bookings / private for your pet
Ideal for:
day trips, long dinners, events, boating excursions, weddings, and extended outings.
Starting at $110 plus transportation
Overnight Care starting at $165 per night
Want a closer look at our private care environment?
Visit Instagram @PawandPalace for photos, videos, and behind-the-scenes access.
Private In-Home Travel Care
For local families, seasonal residents, and frequent travelers who prefer care within their own home.
Includes:
- Overnight stays
- Daily visits
- Luxury upgrades: massage, grooming & stress support
- Property oversight
- Mail/package retrieval
- Plant care
- Home presence checks
- Travel support as needed
Starting at $375 per night
Limited Availability
Puppy Education Program
Designed for young dogs requiring consistency during travel or demanding schedules.
We reinforce training routines, provide enrichment, and coordinate with trainers when requested.
Starting at $155 a day
Private Extended Care Residency
For extended travel, relocation transitions, or seasonal absences.
Pets benefit from stability and continuity within a familiar environment while owners travel for weeks or months. Your pets become our family with care replicating your own.
Starting at $1,450 (7 nights)
Private VIP Event Pet Concierge
Professional care during weddings, celebrations, photo sessions, or private gatherings so pet parents can fully enjoy their event without managing their pet throughout.
Transportation coordination available when required.
Starting at $650
Private Pet Transport & Escort Service
Private pet transportation in a Paw & Palace vehicle for comfort and safety.
Available for:
Veterinary appointments
Grooming visits
Airport coordination
Arrival or departure support.
Local Pickup or Drop Off - starting at $125
Estate and Property Stewardship
Discreet, reliable property and travel support for clients who travel frequently, maintain seasonal residences, or require trusted household continuity.
Comprehensive oversight ensuring homes remain secure, maintained and prepared for arrival at all times.
Investment: Custom Quote
Travel concierge support available to assist clients with planning, preparing and enjoying life in motion.
Legal: Paw & Palace Concierge is fully licensed and insured, background checked, maintaining professional liability and care custody and control coverage to ensure the safety of pets, property and client peace of mind